1. Scope and responsibility
This policy applies to personal information collected through the Ciggic Global website, proposal forms, contact channels and related business-development activity. The Ciggic Global entity responsible for an engagement will act in accordance with the data-protection requirements applicable to that processing and jurisdiction.
This website is intended for business and institutional users. It is not directed to children and is not designed to collect information from them.
2. Information we collect
We collect only information reasonably required to understand, route and respond to an enquiry, administer a relationship, protect the website or comply with applicable obligations.
- Name, job title, organisation and professional contact details
- Country, industry, organisation size and service interests
- Project summaries, timelines and engagement preferences
- Documents voluntarily submitted with a proposal request
- Technical security and website-usage information where enabled
- Communications, decisions and records associated with the enquiry
3. Why we use the information
Depending on the context and applicable law, processing may be necessary to take steps at your request, perform a contract, comply with legal obligations, pursue legitimate business interests, protect systems and users, or act on valid consent.
- Assess and respond to enquiries and proposal requests
- Prepare, govern and deliver approved engagements
- Maintain client, supplier and partner relationships
- Improve service design and website performance
- Prevent fraud, misuse, spam and security incidents
- Maintain records and meet legal, tax, regulatory or assurance requirements
4. Sharing and international processing
Information may be shared with authorised Ciggic Global personnel, approved professional advisers, delivery partners and service providers only where there is a defined need and appropriate confidentiality, security and data-protection control.
Where information is processed across borders, Ciggic Global will apply the transfer mechanism and safeguards required by the applicable law. We do not sell personal information submitted through the website.
5. Retention and security
Personal information is retained for the period required to assess the enquiry, manage the relationship, meet legal or contractual obligations, resolve disputes and maintain appropriate business records. Retention periods are reviewed against purpose, sensitivity, risk and applicable requirements.
Administrative, organisational and technical controls are used to protect information against unauthorised access, alteration, disclosure, loss or destruction. No internet service can eliminate all risk, so users should not submit passwords, payment-card details or unnecessary sensitive information through a general enquiry form.
6. Your choices and rights
Depending on where you are located and the law that applies, you may have rights concerning access, correction, deletion, restriction, objection, portability, consent withdrawal, automated decisions or a complaint to the appropriate supervisory authority.
7. Contact and updates
Send privacy enquiries to info@ciggicglobal.com. Do not send identity documents by ordinary email unless an authorised representative has confirmed a secure route.
This policy may be updated when services, technology, legal requirements or processing activities change. The current effective date will be shown on this page.